? The Phoenix Group - FAQ

Q: Which products do you sell??
A: We are one of the few distributors who have a direct relationship with Lipman, Verifone, Hypercom, Thales, Magtek, and others.


Q:? Do you offer monthly specials? ?
A: Yes we do. To be included in our specials, please click here for future offers and special pricing!


Q:? How can I place an order? ?
A:?There are several ways to place an order The Phoenix Group! You may call us at 866-559-7627, fax us at 636-329-1710, or directly email it to: orders@phoenixgrouppos.com.


Q:? Do you offer same day shipping??
A: All orders ship same day if they are received at The Phoenix Group by the shipping
times below: ???????????
Ground & 3Day select:? 4:00 PM CST
Overnight & 2nd Day:???6:00 PM CST


Q: Will you download and deploy equipment for my company or customer?
A:? Yes. We can deploy, encrypt, and custom ship per your request!


Q: Who do you use to ship the equipment??
A:? We primarily use UPS, but will also use Fed Ex upon request.? Shipping costs will be based on the weight of the equipment ordered and location of shipment.


Q: Will you ship using my UPS or FedEx account number? ?
A: Yes, we will use your account numbers as requested.?


Q: Do you have a repair department??
A: Yes, we are an authorized repair facility for Lipman, Verifone,? Hypercom, and Thales.


Q:? Do you have warranties on your equipment? ?
A: Yes, all new equipment come with the manufacture s standard warranty and all refurbished equipment come with a 1 year warranty from The Phoenix Group.


Q: Can you do encryptions? ?
A:? Yes, we do provide encryptions as a service.



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Distributors
HYPERCOM VeriFone Lipman Magtek ingenico Contact Company